Shipping policy

Where We Ship

We currently accept and ship orders within Australia only. International shipping is planned for the future but not yet available — if you are shopping from outside Australia, please check back soon.

Shipping — Framed Prints

Framed prints are made to order through our Australian print partner network (Gelato) rather than shipped from a warehouse shelf. This means:

  • Processing time: 2-5 business days to produce your print and frame
  • Shipping time: typically an additional 3-7 business days within Australia
  • Total estimated time: around 5-10 business days from order to delivery for most Australian addresses

You'll receive a shipping confirmation once your order is on its way. Delivery times may vary slightly for regional or remote addresses.

Shipping Costs

Shipping is calculated per order, not per item. Ordering more than one framed print of the same size doesn't increase your shipping cost — it's a single flat rate for that size. If your order combines different sizes, the applicable rates for each size are added together.

Indicative Australian shipping rates for framed prints (exact rate shown at checkout):

  • Small & Medium framed prints (30x40cm, 40x50cm): $12.98 AUD flat rate
  • Large framed prints (50x70cm): $24.98 AUD flat rate

The exact shipping charge for your order — including for multi-item and mixed-size orders — is always calculated and displayed at checkout before you pay.

Shipping — Digital Downloads

Digital products involve no shipping — no physical item is sent. Once your payment is confirmed, you'll receive an email with a download link for your file. This email link is the delivery method we can guarantee; if you checked out with an account, your order may also appear in your account order history.

Returns & Refunds — Framed Prints

We want you to love what you receive. If your framed print arrives damaged, faulty, or significantly different from what was ordered, contact us within 14 days of delivery at our contact page with your order number and a photo of the issue, and we'll arrange a replacement or refund. This 14-day request window is there to help us resolve issues quickly and does not limit or replace any rights or remedies you have under the Australian Consumer Law, which continue to apply regardless of this timeframe.

Because each framed print is made to order specifically for you, we're unable to offer refunds or exchanges for change of mind. Please check your size and design selection carefully before completing your purchase.

This is in addition to, and does not limit, any rights you have under the Australian Consumer Law, including guarantees that goods are of acceptable quality and fit for purpose.

Returns & Refunds — Digital Downloads

Digital products are non-refundable once downloaded, as the file cannot be "returned." If you experience a genuine technical issue — for example, a corrupted file, missing pages, or a broken download link — contact us at our contact page and we'll fix it or issue a refund.

How to Start a Return or Report an Issue

Contact us through our contact page with your order number and a description (and photo, if relevant) of the issue. We'll respond within 1-2 business days with next steps.