Privacy Policy

Last updated: September 2026

The Proteus Studio ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information We Collect

When you visit our store or place an order, we may collect:

Contact details such as your name, email address, phone number, and shipping/billing address
Order information, including items purchased, order value, and payment confirmation (we do not store your full payment card details — these are processed securely by our payment provider)
Technical information such as your IP address, browser type, and browsing behaviour on our site, collected via cookies and similar technologies

How We Use Your Information

To process and fulfil your orders, including shipping and customer service
To communicate with you about your order or enquiries
To send you marketing communications, only where you have opted in, and you can unsubscribe at any time
To improve our website, products, and customer experience
To meet our legal and tax obligations

Sharing Your Information

We share personal information only where necessary, including with:

Our e-commerce platform (Shopify) and payment processors, to operate the store and process payments
Our print and fulfilment partners, solely to produce and ship physical orders
Government or regulatory authorities, where required by law

We do not sell your personal information to third parties.

Cookies

Our store uses cookies to keep your cart working correctly, remember your preferences, and understand how our site is used. You can control cookies through your browser settings, though some parts of the site may not function correctly if cookies are disabled.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using secure, industry-standard e-commerce and payment infrastructure.

Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, contact us at hello@proteusai.com.au.

Complaints

If you have a concern about how we've handled your personal information, please contact us first at hello@proteusai.com.au. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.